A Customer Service Call - center Enterprise
Enterprise L is an emerging enterprise engaged in the call - center industry under Listed Company H Group.
After several years of development, the seat scale of Enterprise L's call center has rapidly expanded to more than 5,000 people. Its service customers include projects such as Meituan, Pinduoduo, ByteDance, Alibaba, Municipal 12345, and Mobile Customer Service; the rapid expansion of business has led to the recruitment and delivery speed of seat personnel far lagging behind the project growth rate.
Solution
Before cooperating with Enterprise L, PDR had not yet operated call - center customer - service - type business in Qingdao. Surprisingly, during the two - month cooperation practice, through the initial running - in and in - depth communication with the project leader of Enterprise L, combined with the job - person portraits required for each project position, PDR achieved the successful delivery of 150 seats, exceeding the total delivery of multiple suppliers in a month.
Service team
For Enterprise L's seat projects, including early - stage personnel recruitment, late - stage labor - relationship management, basic employee training, employee social - insurance payment, and labor - dispute handling, PDR has achieved stable and efficient solutions. After more than one - year operation cycle, invited by Enterprise L, PDR assisted Enterprise L to set up new call - center workplaces in Chongqing, Dezhou, Linyi, Beijing and other places.
Enterprise L indicates that when choosing the location for new workplaces, it will take the comprehensive data information such as local recruitment situation and personnel composition provided by PDR as important references, because while providing HRO (Human Resources Outsourcing) services to Enterprise L, PDR not only plays the role of a human - resources consultant, but also has reached a close strategic - cooperation relationship with Enterprise L in the later - stage cooperation.
PDR with its professional service ability and efficient recruitment and delivery ability, has won awards such as "Excellent Human Resources Outsourcing Supplier" from Enterprise L for many times